IT Service Management – ITSM – is a methodology including all processes and activities description which are needed to deliver IT services to all clients.
IT Service Library – ITIL – include best practices to efficiently implement ITSM within the company.
The common goal is to implement a comprehensive and efficient IT service management system concerning all information technologies within a company.
How do we help your teams?
Thanks to our team of experts certified in the ITIL4 framework, we help your company adopt an efficient methodology of managing IT requests from all clients (both internal and external) by placing them at the heart of the process and implementing state-of-the-art and highly customizable and integrable software – Jira Software Management – allowing you to track time, cost and feedback.